Contact local emergency services first. Use Report & block inside your Buckd inbox for an abusive message.
COMMUNITY SUPPORT
Get help on Discord
Join the official Buckd support server for setup help, questions, and product updates.
Send a support request
Payment and refund help
Include your Buckd email and handle, the amount and approximate date, and the Stripe receipt or checkout reference when available. Never include a full card number, security code, password, bank number, or identity document. Review the Refund Policy before requesting a payment-method refund.
Account, privacy, and payout requests
Use the form for account access, correction, deletion, or export requests and for Stripe payout-onboarding problems. Buckd may need to verify that you control the account before changing or disclosing account data. Identity and bank documents belong only in Stripe's secure onboarding flow.
What happens next
After submission, save the ticket reference shown on screen. The Buckd operator queue records the request for review. Response time depends on the issue and any verification needed; payment, safety, and account-access problems are prioritized.